Medfinancial offices will be closed on Monday, May 27th, in observance of Memorial Day. You are still able to use the website for payments and inquires, and we will respond as soon as possible on Tuesday, May 28th. Thank you, and we wish you a wonderful holiday.

After surgery or hospitalization, patients should focus on recovery, not finances.

Contact Us

If you are a patient participating in the WE CARE® Patient Payment Program, our compassionate and understanding Customer Care representatives are available to answer your questions and provide you with the support you need.

We are not a credit card company or a collection agency. Medfinancial understands what patients are going through when they need to fund medical necessities and emergencies.

Hours of Operation

Our hours of operation are Monday through Thursday, 8:00 a.m. to 8:30 p.m. EST, and 8:00 a.m. to 6:00 p.m. EST on Friday.

Mail Payments

DEPT # 888183
1 First Tennessee Bank
Knoxville, TN 37995-8183

Mail Documents

P.O. Box 32489
Knoxville, TN 37930-2489

Call or Fax Us


Fax: 865-692-6368

Email Us

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